Refund policy

Buyers only pay after their own team has inspected and weighed the animals and accepted them. Because the buyer checks before paying, completed sales are normally final.

We will refund a buyer, in full or in part, when:

• the buyer paid but some or all of the accepted animals were not handed over;
• the buyer was charged more than once for the same inspection; or
• the amount charged does not match the weights and price recorded at inspection.

• Animals that were accepted at inspection and collected by the buyer.
• Death, injury or weight loss after collection, which is the buyer's responsibility.
• A change of mind after payment.

Contact us within 48 hours of payment at quyumkehinde+farmdirect@gmail.com or on WhatsApp at +234 803 405 2111. Include your company name, the community, the inspection date and the Paystack payment reference.

We review the inspection record with the buyer and the community rep and reply within 3 business days.

Approved refunds are made through Paystack to the original payment method. Once Paystack processes it, your bank may take a few business days to show the money. When a sale is refunded in full, our 5% fee is refunded too.

If animals do not match their listing, decline them at inspection instead of paying for them, and use the report option so we can follow up with the community.